Sellers Protection

Sellers are a critical part of the community here at Qoocle.com, and we understand that sellers can get taken for granted on many other platforms.

Here is how we at Qoocle.com differentiate and empower our sellers.

Our Seller Protections

Have peace of mind when selling on our platform. We want you to know that our policies will cover sellers who abide by our guidelines and conduct activity legitimately. That is why we pay great attention to transactions, secure data, and offer dispute resolution services.

We want to ensure to create and uphold robust communities and realize that you are an integral part of this ecosystem. That is why we have a team that focuses on you and your issues. Feel free to resort to our frequently asked question page or reach out to a customer service member to help you with your query.

If you have any questions about how we support you, make sure to reach out to us, and we will gladly be of assistance. Our focus is to take on a preventative approach over a reactionary approach. That means we seek to neutralize problems before they occur to present a seamless experience for all parties on our platform.

We encourage you to understand how we take care of our buyers to have a holistic understanding of how our policies work for both parties.

Our Priorities

Buyer Issues

Buyer issues may occur in your selling journey. Feel free to let us know about buyers taking advantage of or abusing our buyer policies. We would be pleased to solve the situation and improve our platform for everyone.

Issues Resolution Simplification
No one wants to spend time on transaction issues, that take away from more productive activities like sourcing and selling. We’ve made the process easy for you to enter into resolution and solve your issues. Our policy is that you communicate effectively, outline your problem in detail, and help us help you resolve the transaction dispute.

Buyer Forgot to Pay?
Yes, there are times when the buyer may forget to pay after the sale takes place. We’re implementing simple ways for you to move forward with peace of mind.

Communicate Issues
Did you find an issue with a recent flag by the system? Don’t worry, you can send in an appeal, and we will work with you to figure out what went wrong. We ensure optimal experiences for our sellers as they interact and engage on or platform.